Need help? We're here for you!

Booking details

  • How can I get more information about the room or property's facility?

    You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.

  • When do I get a confirmation email?

    In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.

  • Where can I check my booking details and status?

    You can always view your booking details and status online by signing in and selecting 'My bookings' from the account menu. If you don't know your sign in details, you can follow the 'My bookings' link in your confirmation email.

  • Can you resend the booking voucher to me?

    AQBooking.com now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to resend your booking voucher.

  • Can I add extra bed/baby cot in my room?

    The availability of extra bed/baby cot depends on the property. Additional cost for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.

  • Does the hotel provide airport transfer?

    When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the 'Useful Information' section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly.

Cancellation

  • How can I cancel my booking?

    You can cancel your booking online on the AQBooking.com website or app. Any cancellation fees are determined by the property and listed in your cancellation policy.

  • Will I be charged if I cancel my booking?

    If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property.

  • How do I know if my booking was cancelled?

    After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders.

  • Where can I find the cancellation policy?

    When searching for the room, you should be able to find the booking conditions and the cancellation policy along with other room information. You can also find this information on your booking voucher.

  • When will I get my refund?

    Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks may take up to 30 days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your credit card company.

Change a booking

  • I want to change my booking dates. How can I do this?

    AQBooking.com now provides you with a self-service option. Select your booking and choose your new dates.

  • How do I extend my stay?

    AQBooking.com now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates.

  • I want to change the name of the lead guest. How can I do this?

    AQBooking.com now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates.

Special requests

  • How can I make a special request?

    You can send your special requests to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by AQBooking.com.

  • How will I know if a special request is confirmed?

    All special requests are subject to availability and cannot be guaranteed by AQBooking.com. AQBooking.com will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.

  • Can I request early check-in/late check-out?

    You can send your special request for an early check-in/late check-out using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by AQBooking.com.

Let’s stay in touch!

Subscribe to get mothly products updates and exclusive offers.

banner login
banner login

Currencies